Case Study:
Major Asian Insurance Company

An Easy to Use & Compelling End-to-End Customer Experience Solution

CLIENT CHALLENGES

200px-SAP_2011_logo.svgAs a major insurance company in Singapore, the client wanted to provide a unique personalized experience to their customers. In addition, they were looking to provide easy and convenience of purchasing insurance products.

This was a difficult undertaking since it required a large amount of integration with existing legacy systems and financial partners.

IMPROVE CUSTOMER SERVICE

Accelerated response to customer trends and buying habits

MULTIPLE SYSTEM INTEGRATION

Needed to provide consistent customer experience across multiple channels

The Solution

 

ROI partnered with SAP for a joint implementation of the solution using the SAP Hybris platform.

 

We successfully integrated with the legacy insurance backend while creating a compelling customer journey with seamless and a consistent end-to-end experience.

Solution Benefits

With improved time to market for tailored insurance products, the solution provided an accelerated response to customer trends and buying habits. This included consistent customer experience across multiple channels and adjustment expenses from an integrated, complete claims process.

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