Case Study:
Carpathia

Developed new portal tools aimed at increasing customer’s market share

CLIENT CHALLENGES

carpathia_case_study_logoAs a Leading provider of managed hosting and hybrid cloud services for top US enterprises and federal agencies, Carpathia needed to integrate with several 3rd party solutions for system monitoring,  ticketing and cloud hosting providers in order to reflect the complete business workflow in the portal.

This meant adopting a highly interactive development approach to constantly share information and collect customer feedback, while designing and implementing a set of tools with no analogues on the market.

INTEGRATE 3RD PARTY SOLUTIONS

Required monitoring and ticketing tool, cloud hosting providers platforms) to reflect the complete business workflow

T

TRACKING END USER COMPLIANCE

Needed a highly interactive development approach to constantly share information and collect feedback from customers

The Solution

Developed a domain-adopted ticketing solution based on ServiceNow that collects tickets, tasks and issues through the portal and external monitoring systems and provides users the ability to manage their work based on automated ticket assignment.

 

This includes a Compliance Automated Platform to ensure compliance to standards including: FEDRAMP, HIPAA or DIACAP.

Solution Benefits

With the clients ability to access cloud resources of different providers (Amazon, VM Ware) through the portal interface, track cloud environment status and manage cloud equipment configuration, they can now provide increased customer service and response times.

By utilizing and prototyping tools, it gives them the equipment and configuration necessary for preliminary environment setup analysis.

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